These Terms and Conditions set out the basis on which Cleaners W10 provides domestic and commercial cleaning and related services. By making a booking, using our services or allowing our cleaners access to your premises, you agree to be bound by these Terms and Conditions.
Please read these terms carefully before placing an order for any services. If you do not agree to these terms, you should not proceed with a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the individual, business or organisation requesting and receiving services from Cleaners W10.
Company means Cleaners W10 as the provider of cleaning and related services.
Services means any cleaning, housekeeping, end of tenancy cleaning, office cleaning, deep cleaning or related services provided by the Company to the Client.
Premises means the property, residence, office or other location where the Services are to be carried out.
Cleaner means any individual engaged by the Company to perform the Services on its behalf.
2.1 The Company provides cleaning and related services in the Company’s designated service area, including the W10 postcode and surrounding districts, subject to availability and operational capacity.
2.2 The specific Services to be provided, as well as the frequency, timing and price, will be agreed at the time of booking and confirmed to the Client.
2.3 The Company reserves the right to refuse any job which it considers unsafe, unsuitable or beyond the agreed scope of work, including where access is restricted or conditions present a health and safety risk to the Cleaner.
2.4 Any additional tasks requested by the Client on the day of service may be carried out at the discretion of the Company and may be subject to additional charges.
3.1 Bookings may be made via the Company’s chosen booking channels as notified to the Client from time to time. The Client is responsible for providing accurate information regarding the Premises, requested Services, dates, times and any special requirements.
3.2 All bookings are subject to acceptance and confirmation by the Company. A booking will be considered confirmed only when the Company has expressly accepted it and provided confirmation of the date, time, service type and price.
3.3 The Company may request additional information before confirming a booking, including confirmation of access arrangements, parking instructions and any specific instructions relevant to the Premises.
3.4 Recurring service bookings will continue at the agreed schedule until cancelled or varied in accordance with these Terms and Conditions. The Company may reasonably adjust appointment times to optimise route planning within the service area, and will notify the Client of any material changes in advance.
4.1 The Client must provide safe and timely access to the Premises at the agreed time. This may include providing keys, access codes, concierge details or ensuring someone is present to admit the Cleaner.
4.2 If the Cleaner is unable to gain access to the Premises at the scheduled time, waiting time or a failed visit fee may be charged, up to the full value of the booked service.
4.3 If keys are provided, they must not be labelled with the full address of the Premises. The Company will take reasonable care of keys but will not be liable for loss or damage where the Client has not followed this requirement.
4.4 The Client is responsible for ensuring that any alarm systems are suitably disarmed or that necessary instructions are provided to avoid false alarm activation.
5.1 The Client must ensure that the Premises are safe, reasonably tidy and free from hazards before the Cleaner attends. This includes securing any valuables and fragile items.
5.2 The Client must inform the Company in advance of any known risks at the Premises, including loose flooring, faulty electrical equipment, breakable fixtures, or any hazardous substances.
5.3 The Client must not directly employ or offer separate work to any Cleaner introduced by the Company during the period of service and for 12 months thereafter without the Company’s written consent. If the Client breaches this clause, the Company may charge a reasonable introduction or finder’s fee.
5.4 The Client must ensure that running water, electricity and adequate lighting are available at the Premises for the duration of the Services unless otherwise agreed in writing.
6.1 Prices for Services will be quoted to the Client before or at the time of booking. Quotations are based on the information provided by the Client and may be subject to change if that information is inaccurate or incomplete.
6.2 The Company may offer both hourly rates and fixed prices for certain services, such as end of tenancy or deep cleans. Where Services are charged on an hourly basis, the actual duration may vary depending on the condition and size of the Premises.
6.3 Unless otherwise stated, all prices are in pounds sterling and inclusive of basic cleaning materials and equipment supplied by the Company, excluding any specialist products requested by the Client.
6.4 Payment terms will be notified to the Client at or before booking. The Company may require full or partial payment in advance, or payment on the day of service, using accepted payment methods notified to the Client.
6.5 If payment is not received by the due date, the Company reserves the right to apply late payment charges, suspend further services and pursue any unpaid sums through appropriate means.
6.6 The Company reserves the right to review and adjust its prices periodically. Existing Clients will be notified in advance of any material changes affecting their regular bookings.
7.1 The Client may cancel or reschedule a booking by giving the minimum notice period specified by the Company at the time of booking. If less notice is given, the Company may charge a cancellation fee up to the full value of the scheduled service.
7.2 If the Cleaner arrives at the Premises and is unable to gain access, or if the Client refuses service on arrival without prior notice, this will be treated as a late cancellation and a fee may be charged.
7.3 The Company will use reasonable efforts to attend the Premises at the agreed time. However, appointments are approximate and may be affected by traffic, weather, or other factors beyond the Company’s control. In such cases, the Company will seek to notify the Client and arrange a revised time as soon as reasonably possible.
7.4 The Company reserves the right to cancel or reschedule a booking where necessary due to staff sickness, operational issues, safety concerns or other valid reasons. In such circumstances, the Company will offer an alternative appointment or, where appropriate, a refund of any pre-paid amount for the affected visit.
8.1 The Company aims to provide a high standard of cleaning throughout the service area. If the Client is dissatisfied with any aspect of the Services, the Client must notify the Company as soon as reasonably practicable, and in any event within 24 hours of completion of the service.
8.2 Where a complaint is justified, the Company may at its discretion offer to re-clean the affected area or provide a partial credit or refund. This will be the Client’s sole and exclusive remedy for service-related issues.
8.3 The Company will not be responsible for any pre-existing damage, wear and tear, or issues that could not reasonably be addressed through standard cleaning methods.
9.1 The Company will take reasonable care in providing the Services and will carry appropriate insurance for its activities. Details of cover may be made available to the Client upon request.
9.2 The Company’s liability for loss or damage arising from the provision of the Services shall be limited to the value of the individual booking during which the incident occurred, except where such limitation is not permitted by law.
9.3 The Company will not be liable for any indirect or consequential loss, loss of profits, loss of business or loss of opportunity arising out of or in connection with the Services.
9.4 The Company shall not be liable for costs or damages arising from:
a. Failure to remove stains or marks that cannot be removed by normal cleaning methods.
b. Damage caused by the Client’s faulty equipment, fixtures or fittings.
c. Issues resulting from the Client’s failure to provide accurate information about the Premises or any special cleaning requirements.
9.5 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
10.1 The Company will handle general waste generated during routine cleaning in accordance with applicable waste regulations and good environmental practice. This typically includes disposing of small amounts of domestic rubbish left in bins at the Premises.
10.2 The Company is not a licensed carrier of hazardous or specialist waste. The Client is responsible for arranging appropriate disposal of items such as chemicals, paint, building rubble, electrical equipment, medical waste, sharps or any materials classified as hazardous.
10.3 The Client must not request the Cleaner to remove or transport large quantities of waste, bulky items or hazardous materials. The Company reserves the right to refuse such requests and to terminate the visit if cleaners are placed at risk.
10.4 Where requested and agreed in advance, the Company may assist with the organisation of waste removal through third parties. Any such arrangements will be subject to additional charges and may be governed by separate terms.
10.5 The Client is responsible for ensuring that any on-site waste facilities, such as bins, recycling containers and refuse storage, are correctly used in line with local rules and property management requirements.
11.1 The Company is committed to maintaining high standards of health and safety. Cleaners are instructed not to undertake tasks that present unreasonable risk, such as operating unsafe equipment, climbing on inappropriate structures, or handling hazardous substances without proper protection.
11.2 The Client must treat the Cleaner with courtesy and respect at all times and must not engage in abusive, discriminatory or inappropriate behaviour. The Company reserves the right to withdraw services where a Cleaner’s safety or wellbeing is compromised.
11.3 The Client must not request the Cleaner to perform tasks outside the agreed cleaning and related services, including any activity that may be unlawful, unsafe or beyond the Cleaner’s training.
12.1 The Client must report any alleged damage or breakage caused by the Cleaner to the Company as soon as possible and in any event within 24 hours of the service.
12.2 The Company may request evidence of the damage and may arrange an inspection of the item or area concerned. Where liability is accepted, the Company may offer repair, replacement or a financial settlement, taking into account age, condition and fair wear and tear.
12.3 The Company will not be responsible for damage resulting from the poor condition of items, incorrect installation, inherent defects or failure to follow manufacturer’s instructions.
13.1 The Company will handle any personal data provided by the Client in accordance with applicable data protection laws and its internal policies.
13.2 The Company will take reasonable steps to keep Client information confidential and to use it only for the purposes of providing and improving the Services, administering bookings and handling payments.
14.1 The Company may amend these Terms and Conditions from time to time to reflect changes in the law, industry practice or the way the Company operates.
14.2 Updated terms will be made available to Clients, and continued use of the Services after any changes take effect will constitute acceptance of the updated terms.
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable.
16.2 No failure or delay by the Company in exercising any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy.
16.3 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior representations, understandings or agreements, whether oral or written.
By booking or receiving services from Cleaners W10, the Client acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.
Cleaners W10 always try to give quality cleaning services at prices that won't put our customers out of pocket, so we offer gigantic discounts at any time when you call us!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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