This Health and Safety Policy sets out how our cleaning operations in the W10 area are managed to protect the health, safety and welfare of employees, contractors, clients and members of the public. We are committed to maintaining safe, efficient and professional cleaning services in homes, offices and commercial premises across our service locations.
We recognise our duty to provide and maintain safe systems of work, safe equipment and a healthy working environment for all cleaners and others who may be affected by our activities. Health and safety considerations form an integral part of planning, delivering and reviewing all cleaning tasks, whether carried out at residential properties, commercial buildings or shared facilities.
We will identify hazards, assess risks, implement appropriate control measures and review these regularly. Continuous improvement in health and safety performance is a core objective of our company.
The company is responsible for:
Providing and maintaining this Health and Safety Policy and ensuring it is communicated to all cleaners and supervisors.
Carrying out suitable and sufficient risk assessments for typical cleaning tasks and environments within our service area.
Providing adequate training, information, instruction and supervision to ensure that cleaners can carry out their work safely and competently.
Supplying appropriate personal protective equipment and ensuring it is suitable for its intended use.
Ensuring that cleaning chemicals and equipment are sourced, stored, used and disposed of safely.
Cleaners are responsible for:
Taking reasonable care for their own health and safety and that of others who may be affected by their actions.
Following all safety instructions, training guidance and site rules when working at client premises.
Using equipment, tools and protective clothing properly and reporting defects immediately.
Reporting accidents, near misses, hazards or unsafe conditions without delay.
Risk assessments are carried out for common cleaning tasks such as vacuuming, mopping, dusting, washroom cleaning, waste handling, kitchen and communal area cleaning, and for the use of specialist equipment where required.
The findings of these assessments are used to develop safe working procedures which include:
Correct handling and dilution of cleaning chemicals.
Use of signage, including wet floor signs, to warn others of slip risks.
Safe methods of carrying, lifting and moving equipment and materials.
Measures to minimise trip hazards such as cables and stored items.
Access arrangements for higher areas, avoiding unsafe climbing or reaching.
Cleaning substances are controlled to reduce risks to cleaners, clients and the environment. Only approved products are used, and these are accompanied by relevant safety information. Cleaners receive training on correct dilution, application, contact times and rinsing where necessary.
Chemicals are stored in their original containers with labels intact, kept secure when not in use, and never decanted into unmarked bottles. Inhalation, skin contact and eye contact risks are minimised through safe handling techniques and appropriate protective equipment.
Personal protective equipment is provided based on task-specific risk assessments. This may include gloves, eye protection, protective footwear, masks or aprons. Cleaners must wear the PPE provided whenever a risk assessment or instruction requires it and ensure it is kept clean and in good condition.
Any damaged or defective PPE must be reported immediately so that it can be replaced. PPE is not a substitute for safe systems of work but an additional layer of protection.
Manual handling risks are reduced through planning, use of handling aids and training in good lifting techniques. Cleaners are instructed not to lift loads that are too heavy or awkward and to request assistance when required.
All equipment, including vacuum cleaners, floor machines and other tools, is maintained in safe working order. Electrical equipment is visually checked before use, and any damage, exposed wiring or malfunction must be reported and the item taken out of service until inspected or repaired.
When working at client premises, cleaners must comply with any site-specific safety rules, induction requirements and access controls. They must keep work areas tidy, avoid obstructing exits or walkways and ensure that signs are used where floors are wet or cleaning is in progress.
Respect for client property and confidentiality forms part of professional conduct at all times. Cleaners must not interfere with any building systems or equipment unless explicitly trained and authorised.
All cleaners receive initial induction training covering company health and safety requirements, safe use of cleaning products, personal hygiene, protective equipment, and emergency procedures. Task-specific training is provided for specialised cleaning work or equipment.
Refresher training is offered periodically and whenever working methods, equipment or products change. Supervisors monitor working practices and provide guidance and support to ensure safe standards are maintained on every job.
All accidents, incidents, injuries and near misses that occur during cleaning work must be reported as soon as possible. This enables appropriate medical assistance, investigation of underlying causes and the implementation of corrective actions.
Cleaners must familiarise themselves with emergency procedures relevant to the premises where they work, including fire exits, assembly points and any site-specific arrangements. In the event of a fire alarm or emergency instruction, cleaners must follow the procedures without delay.
This Health and Safety Policy is reviewed regularly and when there are significant changes to legislation, guidance, working methods or equipment. Feedback from cleaners, supervisors and clients is welcomed as part of our commitment to continual improvement in safety performance within our W10 cleaning service area and nearby locations.
Cleaners W10 always try to give quality cleaning services at prices that won't put our customers out of pocket, so we offer gigantic discounts at any time when you call us!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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