This Privacy Policy explains how Cleaners W10 collects, uses, stores and shares personal data relating to our customers within our service area. It is intended to comply with the UK General Data Protection Regulation and the EU General Data Protection Regulation where applicable.
This Privacy Policy applies to all Cleaners W10 customers in our service area who use our cleaning services, request quotes, make bookings, visit our website, or otherwise interact with us.
Cleaners W10 is the data controller for the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing is carried out in accordance with applicable data protection laws.
We collect and process different categories of personal data about you, depending on how you engage with us. This may include:
Identification and contact details such as your full name, home address, service address, billing address, and general contact details such as your preferred contact methods.
Booking and service information including details of the services requested, property type and size, access instructions provided by you, preferred dates and times, and any specific cleaning requirements or notes you choose to share.
Account and communication data such as account identifiers if you create an online account with us, communication preferences, records of emails or messages you send to us, and notes of telephone conversations where relevant to your service.
Payment and transaction data including details of the services you have purchased, prices, discounts, invoices and payment status. We do not store full payment card details; these are processed by our chosen payment processors.
Technical and usage data relating to your visits to our website, which may include IP address, device identifiers, browser type and version, time zone setting, basic location information derived from your IP address, and information about how you use our website, such as pages viewed and the time spent on them.
We collect personal data directly from you when you contact us, request a quote, make a booking, communicate with our team, visit our website or complete any online or offline forms.
We may also collect data automatically through cookies or similar technologies when you use our website, to help us understand how our site is used and to improve its performance. Where required by law, we will obtain your consent for the use of non-essential cookies.
We process your personal data only when we have a lawful basis to do so. Depending on the circumstances, we may rely on the following legal bases:
Performance of a contract: Processing is necessary to enter into and fulfil a contract with you, such as when we take bookings, provide cleaning services, manage payments, or communicate about your service.
Compliance with a legal obligation: Processing is necessary to comply with legal obligations, for example to keep accounting and tax records or to respond to lawful requests from public authorities.
Legitimate interests: We may process personal data where it is necessary for our legitimate business interests and where your interests or fundamental rights do not override those interests. This may include managing and improving our services, ensuring the security of our systems and property, handling customer queries and complaints, and preventing fraud.
Consent: Where required by law, we may rely on your consent to process certain personal data, such as for some marketing communications or specific cookie use. You can withdraw your consent at any time, without affecting the lawfulness of processing that took place before withdrawal.
We use your personal data for the following purposes:
To provide our cleaning services, including taking bookings, confirming appointments, allocating cleaners, and completing the agreed services at your premises.
To manage our relationship with you, including handling queries, sending necessary service updates, responding to complaints, and administering your account where applicable.
To process payments, issue invoices, manage billing queries, and maintain accurate financial records.
To operate, maintain and improve our website, services, and internal processes, including monitoring usage, troubleshooting problems, and enhancing the customer experience.
To send you service-related information and, where permitted, marketing communications about our services. You can opt out of marketing communications at any time.
To protect our business and our customers, including verifying identity where appropriate, preventing and detecting fraud or misuse of our services, and ensuring the safety of our staff.
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These service providers are only allowed to process your data in accordance with our documented instructions and must implement appropriate security measures. Such processors may include:
IT and hosting providers that store or host our systems and data.
Payment processing providers that handle card payments and other financial transactions.
Customer management, scheduling or booking system providers that support our operational processes.
Professional advisers such as accountants or legal advisers where necessary for our business operations and legal compliance.
In some cases we may also share personal data where we are legally required to do so, for example with law enforcement or public authorities, or in connection with legal proceedings, to protect our rights or the rights of others.
We do not sell your personal data to third parties.
Where our service providers or systems involve transfers of personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other mechanisms recognised under data protection law, to protect your data.
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting or reporting requirements.
Booking and service records are generally retained for a period necessary to manage our relationship with you, deal with any complaints or queries, and comply with tax and accounting obligations.
Financial records are kept for the minimum period required by law, which may be several years after the end of the relevant financial year.
Where we process data based on consent and you withdraw that consent, we will stop the relevant processing and, unless we have another lawful basis to retain the data, delete or anonymise it after a reasonable period.
When data is no longer required, we will securely delete or anonymise it.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures may include access controls, encryption where appropriate, regular system monitoring, staff training, and procedures for handling suspected data breaches.
While we strive to protect your personal data, no system can be completely secure. If we become aware of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will inform you and the relevant supervisory authority in accordance with legal requirements.
Under data protection law, you have several rights in relation to your personal data. These rights may be subject to certain conditions and exemptions. They include:
Right of access: You have the right to request confirmation of whether we process your personal data and to receive a copy of that data, together with information about how it is processed.
Right to rectification: You have the right to request that inaccurate or incomplete personal data about you is corrected or updated.
Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you have withdrawn consent and there is no other lawful basis for processing.
Right to restriction of processing: You may request that we restrict the processing of your personal data in specific situations, such as while we investigate a concern about accuracy or the lawfulness of processing.
Right to data portability: In some cases, you can request that we provide your personal data in a structured, commonly used and machine readable format and transfer it to another controller where this is technically feasible and lawful.
Right to object: Where we rely on legitimate interests to process your data, you have the right to object to such processing on grounds relating to your particular situation. You also have the right to object at any time to the use of your personal data for direct marketing.
Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed. In the United Kingdom, the supervisory authority is the Information Commissioners Office.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or other factors. Any changes will take effect when the revised policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.
Cleaners W10 always try to give quality cleaning services at prices that won't put our customers out of pocket, so we offer gigantic discounts at any time when you call us!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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